-UPDATED 19 AUGUST 2024-
Below is our Rental Agreement. This applies to all rental items booked via WhatsApp , On-Site, Website and Social Pages of Style Hire Namibia, unless otherwise specified.
The majority of items available for rent through Style Hire Namibia are provided and fulfilled by one of our sales agents.
All rentals will have terms to what is described below. These terms are displayed when viewing any item on our website, as well as on our Bag and Checkout pages. You will always be asked to read and accept these before proceeding through to Checkout.
CONTRACT
By placing an order on the Style Hire Namibia on all our platforms, that contains any items that are for rent or sale, you are entering a legally binding contract between yourself and Style Hire Namibia.
PAYMENT
By entering this agreement, you authorise Style Hire Namibia to charge the selected payment method according to the terms outlined in this agreement. You certify that you are authorised to use this credit card/account and you agree not to dispute the payment with your provider if Style Hire Namibia fulfils its responsibilities in providing the rental item(s).
All invoice issued will require full payment before dispatchment of dress.
You also authorize Style Hire Namibia to charge the supplied payment method for any additional fees as outlined in this agreement (such as damages or late return fees). If a charge against the supplied payment method cannot be made, we will provide you with an invoice for the fees which you agree to pay within 14 working days.
If for some reason, your payment for an order is reversed or rejected, you agree to pay the outstanding amount within 14 working days of demand. Failure to do this will result in immediate cancellation of the booking. If the item(s) have already been dispatched you will still be liable for the full amount. A deposit secures your booking!
Style Hire Namibia reserves the right to take all steps necessary to recoup any amounts owing as per this agreement, including the use of debt collection agencies and taking legal action. This may increase the amount owed by the customer, to cover the costs of these services.
TITLE TO RENTAL ITEMS
At all times, the rental items are and remain the property of Style Hire Namibia. No modifications or alterations can be made to items without the explicit approval of Style Hire Namibia.
BOOKING PERIOD
The rental period you have selected for your rental is ‘inclusive’. For example, a 4-day rental period can mean that your item will arrive by Friday and you will post it back on Monday. In this example, both the Friday and the Monday are included in the 4-day period.
DELIVERY
When booking an item on Style Hire Namibia, you are asked to select a “Delivery Date.” You should select a delivery date that is 1 or 2 days before the day you intend to wear the item(s).
The item(s) will be sent in order to arrive at the address provided on or before your chosen delivery date (sometimes referred to as the “arrives by” date). All items are shipped express.
You will receive a tracking number at your supplied email address when the items have been dispatched. If you haven’t received this one day prior to your selected delivery date, feel free to get in touch.
You may request that an item be left in a safe place without a signature on delivery, but it is up to the specific rental partner whether this is done. It is their valuable stock, and they may not want it left for someone to steal, so there is no promise that this request will be passed on to Post or any other providers used.
Even if this request is passed on to NamPost or any selected delivery company, it is still not a guarantee that it will be left without a signature. NamPost, or the delivery company, makes this decision at the time based on whether they believe it is safe to do so, and this is completely out of Style Hire Namibia.
In the vast majority of cases, your item(s) will arrive on or before your delivery date. Due to unforeseen circumstances and factors outside our control, usually related to issues with Namibia Post, it may arrive late.
If the item arrives too late for you to wear it to your event and it is returned unworn, you will be provided with a credit note.
No refund or credit will be provided if the delivery is slightly late, but you are still able to wear it to your event.
If your delivery fails because you have provided an incorrect or incomplete address, you will not be entitled to a refund or credit note. It is your responsibility to ensure that the address you enter is accurate and complete, according to NamPost and, in some cases, other postage providers. This includes providing a valid apartment or unit number, company name, or any other information required for postage providers to deliver to you.
INCORRECT OR FAULTY ITEMS
If you open your delivered parcel to find that you have been sent the incorrect item, please let us know within 24 hours. If there’s enough time, we will do our best to get you a replacement so you still have something to wear.
If you find that the item is correct but has other issues (e.g., damage, faults, or noticeable stains), please let us know within 24 hours of receiving the item, and definitely prior to wearing the item.
If you don’t let us know within this timeframe, we reserve the right to refuse a refund, as it will not be clear when the damage was caused or by whom. You should do this even if you believe you will still wear the item, as you may be offered a discount. More importantly, it will mean you won’t be blamed for the damage or charged damage fees.
You acknowledge that the items being sent to you are not brand new and may have some signs of wear and tear. A refund may not be granted if the issue is considered minor or insignificant.
In most cases, you will need to wait for the item to be returned to Style Hire Namibia and assessed prior to a refund being approved and processed. If approved, you will receive a full refund, including any amount paid for postage.
ISSUES WITH FIT OR APPEARANCE
We try to provide as much information as we can regarding the fit of the items available for hire on our website. We take no responsibility if you choose a size or item that does not fit you or does not suit you. If in doubt, please get in touch!
If your booking entitles you to a credit note, it will be issued with a 1-year expiration date. Requests to extend up to a 1-year expiry will be considered but can’t be guaranteed.
CUSTOMER CANCELLATIONS
Cancellations are allowed within the first 72 hours after the invoice was first placed on Style Hire Namibia, unless the item(s) have already been dispatched to you or unless the cancellation request was received less than 72 hours prior to your booking start date. You will not be eligible for a full refund, and a credit note will be provided.
Cancellations made after 72 hours with advanced rental and deposit payment made will not be eligible for refund, and a full credit note equal to the amount paid for the booking and postage costs will be incurred on the credit note, which can be used for future dress rentals. If no payment was issued and the invoice issued lapsed by 72 hours or more, it will be considered cancelled. A deposit guarantees your booking, and refunds are not allowed on deposits or any portion of rental payments made.
RENTAL
Style Hire Namibia may cancel your booking, for any reason. The compensation to you will be limited to the amount you paid to Style Hire Namibia for the booking and postage. Style Hire Namibia will not be responsible for any consequential damages that result from cancellation of the booking.
Reasons Style Hire Namibia may cancel your booking include, but are not limited to:
The item is damaged by a customer that has rented the item prior to you.
The item is lost or stolen by a customer that rented the item prior to you.
It is deemed that it is not possible to deliver the item to you in time for your booking, due to previous late return by a customer, or for any other reason, such as postage network delays.
In all cases above, you will be entitled to a full refund.
RETURN OF ITEMS
All items rented via Style Hire Namibia will be delivered with a prepaid NamPost Waybill for returning the item back. If you don’t receive this, please let us know ASAP.
If you lose the prepaid satchel, you will need to pay for one yourself. This must be an NamPost Easy Box Sachet or our delivery partner’s sachet. Get in touch to let us know you’ve done this and include the tracking number.
If you send items back to the wrong location, you will be charged late fees .
Items should be returned over the counter at an NamPost office, on or before the specified booking return date. This will be labelled the “Return on” date during checkout and in your order confirmation email.
If your “Return on” date falls on a Sunday or a public holiday, you may post the item on the next working day before close of business. No late fees will apply in this instance.
If for any reason you aren’t able to attend an Namibia Post store or depot to post back the item over-the-counter on the “Return on” date, you may return the parcel via NamPost Express services. This is at your own risk. If the parcel is lost and is never scanned by NamPost or delivery partner, you may be liable for replacement. Similarly, if the item arrives back much later than expected, the date of the first scan on the tracking may be used as the date it was posted back when calculating late fees.
CLEANING
We know small accidents happen, and our rental partners dry-clean all garments when they are returned after your rental. There will be no fees charged as long as stains can be removed.
You agree that under no circumstances will you attempt to clean the rental item(s) yourself, or have them cleaned by anyone else.
If you attempt to clean a garment and cause damage, or cause a stain to be permanent, Style Hire Namibia reserves the right to bill you a fee up to, but not more than 120% of the full RRP of the garment. The garments available for rent on our website are often sold out in all retail stores and no longer available from the designer, which is why a charge above the RRP may apply. This fee will be on top of any amount already paid for rental or postage.
Use of fake tan is at your discretion. If it causes permanent staining that won’t come out when dry-cleaned, the damage policy below will apply.
Items should be returned over the counter at an NamPost office, on or before the specified booking return date. This will be labelled the “Return on” date during checkout and in your order confirmation email.
If your “Return on” date falls on a Sunday or a public holiday, you may post the item on the next working day before close of business. No late fees will apply in this instance.
If for any reason you aren’t able to attend an Namibia Post store or depot to post back the item over-the-counter on the “Return on” date, you may return the parcel via NamPost Express services. This is at your own risk. If the parcel is lost and is never scanned by NamPost or delivery partner, you may be liable for replacement. Similarly, if the item arrives back much later than expected, the date of the first scan on the tracking may be used as the date it was posted back when calculating late fees.
DAMAGE OR LOSS
If damage (stains, rips, etc) is observed when your garment arrives, please take photos of this and let us know right away. If you don’t do this and there was no known damage prior to delivery, it may be assumed that the damage was caused by you.
If you damage a rental item, do not attempt to repair it. If it can be easily repaired (e.g. sewing on a button, re-stitching) it will be taken care of with no additional cost to you. It’s also not a problem if the garment is stained, as long as it comes out when it is dry-cleaned after you’ve returned the garment.
You agree that under no circumstances will you attempt to clean/repair the rental item(s) yourself, or have them cleaned/repaired by anyone else. Do not cut, alter, iron or hem tape any item booked via Style Hire Namibia .
Unless specified by the rental partner’s specific terms, no damage insurance is included in the booking fee. Some partners may have an allowance for this (e.g. up to $100).
If an item is damaged and is not covered by minor repairs as mentioned above, or insurance, you will be liable for the cost of restoring or replacing the garment. In the case the garment cannot be restored to a suitable condition, the fee charged may be up to, but not more than, 120% of the original RRP of the garment. This fee will be on top of any amount already paid for rental or postage, and the item will still need to be returned to the rental partner, regardless of the amount of damage.
If you’ve lost or not returned an item, you will be liable for up to 200% of the RRP of the item.
The items available for rent on our website are often sold out in all retail stores and no longer available from the designer. This has led to some people renting an item and not returning it, or saying it is lost, so that they are able to obtain something they want to keep. This, along with loss of earnings from potential future rentals, is why there is a fee of up to 200% of RRP for lost and unreturned items.
If an item is lost by Namibia Post, then there will be no fees charged to you. This is why it is important that you return the item by posting it over-the-counter at an Namibia Post office or depot.
By doing this, the item will be scanned and there will be a record of you posting the item in their tracking system. This will not happen when you put it into a street post box, as a system record won’t be created until it reaches a scanning depot, and there will be no evidence of you having posted the item, meaning you would be liable for the loss.
By accepting this agreement, you give permission for Style Hire Namibia to charge fees for damages or loss of an item to the payment method you used when placing your order. You will be given the option of using an alternative payment method before the charge is made.
LATE RETURN
If for any reason you post back the rental item(s) on a day after the “Return On” specified, late fees may apply. We will often allow a grace period of 1-2 days for this, but only if it doesn’t affect a future booking for another customer. If it does affect this, late fees will almost certainly be enforced.
The fee charged for each day late will be your rental price divided by the number of days you’ve rented for, up to 120% of the original RRP of the item. For example, if you selected a 4-day hire and the rental fee was N$570, late fees would be charged at N$150 for each day late, which will be deducted from the deposit.
By accepting this agreement, you give permission for Style Hire Namibia to charge late fees to the payment method you used when placing your order. You will be given the option of using an alternative payment method before the charge is made.
LIMITATION OF LIABILITY
By accepting the rental agreement, you agree that Style Hire Namibia and its’ rental partners will not be liable for any loss, damage, costs or expenses of an indirect or consequential nature incurred or suffered by you as a result of:
• Cancellation of a rental booking
• Late delivery of a rental item
• Non-delivery of a rental item
• An issue with the quality of a delivered rental item
This includes but is not limited to economic loss, loss of goodwill, emotional suffering, loss of opportunity or other loss of turnover, profits or business.
Style Hire Namibia ‘ liability will be limited to any amount paid by the customer to Style Hire Namibia.
DEFINITION OF “REFUND”
For the purposes of this agreement, a refund for an order is defined as returning back to you the initial form of payment used to place that order. If you paid for the order by credit/debit card, the funds will be returned to that card. If you paid for the order using a credit note, then you will be re-issued that credit note, with a fresh expiry date. For orders placed using a combination of multiple forms of payment, you will receive back those forms of payment in line with the amounts used to pay for the order.